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I want to change my internet subscription
Dears Due to the current situation, as we working from home I have some uploads/downloads to the company network and my wife also doing the same, I would like to upgrade my internet connection to MAX 400Mbps as I need more upload speed, is that possible in this time Thank you
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Mon abonnement VOO
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
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Ma connexion Internet
Solution officielle
Facture et my voo
Bonjour, J'aimerais savoir qui édite les factures ? car habituellement je reçois toujours la facture pack sur my voo avant celle du mobile vu que celle ci est payée en 1er et la, il n'y que le mobile qui est indiqué ! Je n'ai pas envie qu'on me prélevé 2x
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Ma facture
To disconnect my voo phone
As I left belgium, i would like to disconnect my phone 0455 11 55 98.. I don't know what to do... I called the number and never picked up.
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Mon abonnement VOOmobile
Solution acceptée
I want to cancel my contract
Hello I need to cancel my contract. I used on-line option to cancel by scheduling a call 3 times but haven't received any call or an update. Please guide with the process. I just need to cancel immediately. Regards SA
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Mon abonnement VOO
Woluwé - My internet connection keeps dropping...
Hello My internet connection keeps dropping. I am situated in woluwe commune? This is happening since yesterday. Can someone help me please?
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Ma connexion Internet
My wifi does not work (exclamation mark next to the wifi symbol)
Dear Madam or Sir, Since yesterday, my Android device cannot connect to the internet. My computer can however connect but not my phone. What seems to be the problem? Thank you
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Ma connexion Internet
I want to cancel my TV subscription
Hi Team,I have internet and tv subscription from VOO, I want to cancel my TV subscription.I had contacted customer support multiple times but I still cannot cancel it Regards,Rajesh Chamoli
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Mon abonnement VOO
I am connected to my WiFi - but I can’t access the internet
Hi, I hope someone can help me with this. My WiFi suddenly doesn’t work. I have the Voo Technicolor router - all the lamps are lit as they should be. When I go to my router configuration everything appears to be working fine and it says the WiFi and the internet is active and enabled. For some reas
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Ma connexion Internet
Solution officielle
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
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Mon abonnement VOO
Question about installing services in my home
Hello, I made an online installation request on 03/29 and I tried to schedule the installation for 04/04/2024 but they say they can't change it because they can't find my order, in addition to the fact that when I placed the order online in the offers I chose the television and in the email they sen
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Mon installation Internet
mon compte my voo est temporairement bloqué
Bonsoir ce soir impossible de me connecter à mon compte my voo j'ai un message le compte et temporairement bloqué. J'ai pas la possibilité de réinitialiser le mot de passe car pas disponible. Bien à vous.
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Ma connexion Internet
I put the wrong communication code in my bank transfer
Hi I accidentally typed in the communication from my July bill when I did a bank transfer to pay August’s bill. What should I do?
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Ma facture
Solution acceptée
Tv cable (between the voo box and my tv)
Dear all, I have been using just the internet package from Voo, however i decided to get the TV signal as well. In that regard, i planned to purchase a tv cable to connect the voo box and my tv. I have called Voo support and the guys said that i should get the RG6/U type of the cable. However i
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Ma box .évasion
Solution officielle
Compte My VOO bloqué et VOO TV+ inaccessible
Bonjour, je suis nouveau client ayant opté pour un pack quatro, je n'ai pu accéder à MY VOO que 3-4 fois après j'ai été bloqué et pour l'appli VOO TV+ pas d'accès ? En fait, j'ai eu un compte il y a plusieurs années que j'ai récupéré puisqu'il existait encore, j'imagine que ce vieux compte enge
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VOO TV +
Solution acceptée
Cadeaux de fidélité bug my voo
Bonjour, J'ai droit au cadeaux mes Suite à un bug dans my voo les cadeau n était pas indiqué quand j'ai voulu choisir le choix a été fait au hasard donc pour savoir exactement ce que j'aurais choisi j ai téléphoné en expliquant mon souci pour le choix du cadeaux on ma dit que on savait malheureus
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La communauté
Solution acceptée
Did not receive my paper bill for the current month even after requesting it by email previously
Hi, Please help. Did not receive my paper bill for the current month even after requesting it by email previously Thanks Ara
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Ma facture
My internet connection is considerably slower than the other days
My internet connection is much slower on my home's wifi compared to the other days. Moreover, the connection have been lost multiple times. I am not using a new device (my laptop and phone, are the same as on other days). Based on the speed test on your website it is as follows: download 105.51
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Ma connexion Internet
Solution acceptée
VOObox ne marche plus
Bonjour Ma petite box dans la cuisine ne marche plus ... Semble desactivee... Pourriez vous m aider ? Merci
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Mes anciens décodeurs (VOObox, S9 et S6)
Unable to connect to Web admin interface of my router
Hello I am not able to connect to Web interface of my voo ruter docsis 3.1 wireless gateway with "voo" and the password on the modem. Could you help.? Thanks
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Ma sécurité sur le web